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Privacy Policy

Who we are


Our website address is:


Consistent with the GDPR and the personal data protection law, LO 15/1999 of 13th December, you are advised that your details may be recorded in one or more data files under the control of You are advised that you have the right to view, correct or have your data partly or wholly deleted at any time.

The information below is supplied in compliance with the GDPR and the European and "LSSI 34/2002 de 11 Julio" directives.


Luke Hall

4 Victoria Place
KT11 2LQ
United Kingdom

VAT Number: GB 204998777


Mobile: +44 7927372128



In compliance with the GDPR and to protect our clients' and site visitors privacy and rights, we have established a Privacy Policy which explains what information we gather on visitors and what we do with information that we gather.

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users of this Web site (each, a "User").


Shopping Cart

We collect personally identifiable information from Users through secure, encrypted, on-line forms for ordering products and services. This data may contain your Name, Address, Company Name, Telephone and email address and tax number, and is the minimum that is required to provide you with the service that you are ordering, and to satisfy the legislative requirements of the Unied Kingdom and EU Fiscal and Tax Authorities.

During the order process, we also ask your permission to periodically send you occasional news, information and special offers by email. You are in no way obligated to accept this offer, and if you do accept it and later change your mind, you may un-subscribe at any time by logging into your account at Not subscribing or un-subscribing to this offer will not prevent the sending of operational communications regarding your contracted service such as notifications and reminders regarding invoicing, domain name renewals, or security and support tickets.

We also record all Pro-Forma Invoicing and Official Invoicing records and their payment transactions, and email correspondence, and support tickets that may be generated and pertinent to the supply of the service between ourselves and the client or their appointed representative.

If you are ordering a service on behalf of your employer, we require written permission from your employer expressly authorizing you to act on their behalf.


Contact Forms

The use of contact forms supplied on this site will cause an email to be sent to the site operators. The content of the email may also be recorded in the Users account if they are an existing account holder.



Cookies are very small text files that are stored on your computer when you visit some websites.

We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.


The following is strictly necessary in the operation of our website.


This Website Will:

  • Remember what is in your shopping basket
  • Remember where you are in the order process
  • Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.


The cookies that are set on this site are as follows:


  • Name cookie_law
    Path /
    Expires At end of session
    Secure No
    HttpOnly No
    Usage: Set on acceptance of Cookie Policy

  • Name NID
    Path /
    Expires At end of session
    Secure No
    HttpOnly Yes
    Usage: The NID cookie contains a unique ID Google uses to remember your preferences and other information See the Types of cookies used by Google


Statistical data

We record the raw requests made onto the server and the website for security purposes. The raw data is retained for no more that 7 days, and contains no personally identifiable data. The data may be of use to law enforcement in the event of a data breach.


Data Usage

If you have expressly given us permission to do so, we may use personally identifiable information collected through our Web site to contact Users regarding products and services offered by us and our trusted affiliates, independent contractors and business partners, and otherwise to enhance Users' experience with us and such affiliates, independent contractors and business partners.


Who we share your data with

At no time will any part of our user data ever be sold or made available to any entity for the purpose of statistical analysis, research, marketing or mailing lists. Personal information will not be sold or otherwise transferred to our business partners without your prior consent, except that we will disclose the information we collect to third parties when, in our good faith and judgment, we are obligated to do so under applicable laws.


How long we retain your data

For users that purchase domains or services and register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

For your convenience, your data will normally be retained during the period that the service you have contracted is active and still being supplied.

We have data protection policy in place that monitors the storage and eventual disposal of your personal data.

  • On the termination of all contracted services, we normally delete all of your data 30 days following the end of the fiscal quarter in which the service ended.
  • You may request that your data be deleted at any time following the termination of your services.
  • You are advised that asking for your data to be deleted prior to the termination of any contracted service may result in that service being canceled.
  • If at any time you see that any of your data is incorrect, you may edit it by logging into your account at https://www.yd-icom or communicating clear instructions as to what should be changed.


What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Deletion of part or all of your data may result in a cessation of business relations with or any associated company and the cancellation of previously contracted services


Where we send your data

The only time we send part of your data anywhere is as a requirement of law.


How we protect your data

Your data is securely stored in a database which cannot be accessed from external requests, and that is located on the server which is in a secure data center with bio-metric access.

Your data is securely backed up daily on a separate hard drive that is then disconnected from the server to prevent data corruption or intrusion.


What data breach procedures we have in place

As soon as we have determined that there may have been a data breach, we shall inform all of our registered clients and take the website off-line to public access. We may force, or make further recommendations to, our clients regarding changing passwords of other services, and will not bring the website back on line to public access until such time as we have satisfied ourselves that the method and extent of the data breach or ingress has been adequately investigated and resolved

Dependent on the scope of any breach, we may also be required to disclose details as required by Spanish and European law to any appropriate law enforcement agency or regulatory body


What third parties we receive data from



What automated decision making and/or profiling we do with user data



Further information, Complaints and Concerns

If you wish to raise a complaint or concern, or have questions relating to GDPR, please contact us at

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